RETURNS & EXCHANGE POLICY

Hassle-Free Returns & Exchanges

At ARTISANS, we take immense pride in the quality and craftsmanship of every garment we create. If your purchase isn't quite right, we're here to help make the process simple and seamless.

Return Eligibility

Items are eligible for return if:

Return request is initiated within 7 days of delivery
Item is unused, unworn, and unwashed
Original tags, labels, and packaging remain intact
Product is returned in its original condition

For hygiene and quality reasons, damaged, altered, washed, or worn items cannot be accepted.

Exchange Eligibility

We offer exchanges for:

Size-related issues
Manufacturing defects
Incorrect item received

Exchange requests must be submitted within 7 days of receiving your order.

Subject to product availability, we will arrange a replacement as quickly as possible.

Non-Returnable Items

The following items cannot be returned or exchanged:

Customized or made-to-order garments
Gift cards
Final sale or clearance items
Products marked as non-returnable

How to Request a Return or Exchange

To initiate a return or exchange:

Contact our support team.
Provide your order number.
Share the reason for return or exchange.
Include clear photographs if the item is damaged or incorrect.

Email: support@artisans.com

Our team will review your request and provide further instructions.

Refund Process

Once the returned item is received and inspected:

Refunds are processed within 5–7 business days
Refunds will be issued to the original payment method
Processing times may vary depending on your bank or payment provider

You will receive a confirmation email once the refund has been initiated.

Damaged or Incorrect Items

If you receive:

A damaged product
A defective item
An incorrect order

Please contact us within 48 hours of delivery.

Our team will prioritize the resolution and arrange a replacement or refund where applicable.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, ARTISANS will cover the return shipping costs.
For size exchanges or preference-based returns, return shipping charges may apply.

International Orders

International customers may request returns and exchanges subject to local shipping availability.

Please note:

Shipping charges are non-refundable
Customs duties and import taxes are non-refundable
Customers may be responsible for return shipping costs

Quality Commitment

Every ARTISANS piece is thoughtfully designed and carefully crafted to deliver exceptional comfort, premium quality, and timeless elegance. If something isn't right, we are committed to making it right.