FREQUENTLY ASKED QUESTIONS (FAQs)

Everything You Need to Know

We're committed to making your shopping experience effortless and enjoyable. Below are answers to the questions we receive most often.

1. What makes ARTISANS different?

ARTISANS combines timeless craftsmanship with contemporary design. Every piece is thoughtfully created using premium-quality fabrics, meticulous detailing, and expert tailoring to deliver exceptional comfort, elegance, and durability.

2. What fabrics do you use?

We carefully select premium fabrics known for their comfort, breathability, and quality. Many of our garments feature high-grade cotton and other carefully sourced materials designed for everyday luxury.

3. Are your garments comfortable for all-day wear?

Yes. Comfort is a core part of our design philosophy. Our garments are crafted to provide a refined look while remaining breathable, lightweight, and comfortable throughout the day.

4. How do I choose the correct size?

We recommend referring to our Size Guide before placing an order. If you need personalized sizing assistance, our customer support team will be happy to help.

5. Do you offer international shipping?

Yes. We proudly ship to customers worldwide. Shipping times vary depending on destination and local customs processing.

6. How long will my order take to arrive?

Estimated delivery times:

  • India: 3–7 business days
  • United States: 7–12 business days
  • United Kingdom: 7–12 business days
  • Europe: 7–14 business days
  • UAE: 5–10 business days
  • Australia & Canada: 8–14 business days

7. How can I track my order?

Once your order is dispatched, you will receive:

  • Order confirmation email
  • Tracking number
  • Shipment tracking link

You can track your package throughout its journey.

8. Do you offer returns and exchanges?

Yes. Eligible items may be returned or exchanged within 7 days of delivery, provided they remain unused, unworn, and in their original condition.

Please refer to our Returns & Exchange Policy for full details.

9. What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Our team will review the issue and arrange a replacement or refund where applicable.

10. Can I modify or cancel my order after placing it?

Orders can only be modified or canceled before they are processed for shipment. Please contact our support team as soon as possible after placing your order.

11. Are your products handcrafted?

Many of our pieces involve skilled craftsmanship and careful attention to detail. Our designers and artisans work together to create garments that reflect quality, elegance, and modern sophistication.

12. Do you restock sold-out items?

Some collections may be restocked, while limited-edition pieces may not return once sold out. We recommend subscribing to product notifications or following our latest collection updates.

13. What payment methods do you accept?

We accept secure payments through:

  • Credit Cards
  • Debit Cards
  • UPI
  • Net Banking
  • PayPal (where available)
  • Other supported payment methods at checkout

14. Is my payment information secure?

Absolutely. We use trusted and secure payment gateways to protect your information and ensure a safe shopping experience.

15. How can I contact ARTISANS?

Our customer care team is always available to assist.

Email: support@artisans.com

Response Time: Within 24–48 business hours

Still Have Questions?

If you couldn't find the answer you're looking for, we'd love to help.

Contact our Customer Care Team

✓ Fast Responses
✓ Expert Assistance
✓ Order Support
✓ Size Guidance
✓ Shipping Help

ARTISANS — Crafted with Care. Designed for Timeless Elegance.